Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, cash, and checks. We also offer flexible financing options through Synchrony Financial for qualified customers. Payment is typically due upon completion of service, unless other arrangements have been made in advance.

Yes! We offer flexible financing options to help make necessary repairs and installations more affordable. Qualified customers can get 0% interest financing for up to 12 months on approved credit through Synchrony Financial. We also offer extended payment plans with low monthly payments. Same-day approval is available, and you can apply online or speak with our team. Visit our financing page or call (469) 532-0101 to learn more about your options.

For most standard service calls and repairs, we do not require a deposit. Payment is due upon completion of work. However, for large installations or projects over $5,000, we may require a deposit to secure materials and schedule. We'll always discuss payment terms upfront before beginning any work.

Yes, we offer payment plans through our financing partner Synchrony Financial. Qualified customers can get 0% interest for up to 12 months, or extended payment plans with low monthly payments. We also work with customers on custom payment arrangements for larger projects. Contact us to discuss your options.

We offer special discounts and promotions throughout the year. Please call us at (469) 532-0101 to ask about current promotions, senior discounts, military discounts, and other special offers. We also have seasonal promotions and coupons available on our website.

We serve the entire Dallas-Fort Worth metroplex and surrounding areas, including but not limited to: Dallas, Plano, Frisco, McKinney, Allen, Rockwall, Royse City, Wylie, Garland, Richardson, Mesquite, Forney, Heath, Highland Park, Sachse, Murphy, Lucas, Parker, Sunnyvale, Terrell, Greenville, and many more communities. We primarily serve Rockwall County, Hunt County, Collin County, and Dallas County. If you're unsure if we serve your area, please call us at (469) 532-0101 - we may still be able to help!

We serve over 50 cities and communities throughout the Dallas-Fort Worth area. Our primary service areas include Rockwall County, Hunt County, Collin County, and Dallas County. If you don't see your city listed, please call us at (469) 532-0101 - we may still be able to provide service to your area, especially for emergency situations.

Service call fees may vary slightly based on distance from our service center, but we strive to keep pricing fair and transparent. We'll always provide upfront pricing before any work begins, so you'll know exactly what to expect. For emergency service, we may charge a travel fee for areas significantly outside our primary service zone, but this will be discussed upfront.

For emergency calls, we typically respond within 15-30 minutes in our primary service areas (Rockwall, Royse City, and nearby communities). For non-emergency service, we offer same-day service when available, and can usually schedule appointments within 24-48 hours. We provide live ETAs when you call, so you'll know exactly when to expect our technician.

Yes! We provide 24/7 emergency plumbing, heating, and air conditioning service. Our emergency line is always available, including nights, weekends, and holidays. We understand that emergencies don't wait for business hours, so we're always ready to help when you need us most.

You can schedule service in several ways: Call us at (469) 532-0101, use our online contact form, or book through our website. For emergencies, call our 24/7 emergency line. We'll work with you to find a convenient time, and we offer same-day service when available.

Yes! We offer same-day service for most repairs and installations. Our fully stocked trucks mean we can complete most jobs the same day. Availability depends on our schedule, but we prioritize same-day service whenever possible. Call us early in the day for the best availability.

For most services, yes, we prefer that someone is home to let our technician in and discuss the work. However, we can work with you if you need to leave during service - just let us know in advance. For some exterior work or if you have a lockbox/key, we may be able to complete service without you being present, but we'll need to discuss this beforehand for security and communication purposes.

Our technicians will arrive in a clearly marked vehicle, in uniform, and with proper identification. They'll introduce themselves, explain what they're going to do, and provide an upfront estimate before beginning any work. They'll keep you informed throughout the process and answer any questions you have. After completing the work, they'll explain what was done and provide a detailed invoice.

Absolutely! We believe in transparent, upfront pricing with no hidden fees. After diagnosing the issue, we'll provide a detailed estimate before beginning any work. You'll know exactly what the service will cost before we start. We never surprise customers with unexpected charges.

Yes, we always clean up after completing service. Our technicians will leave your home as clean as or cleaner than when they arrived. We take pride in being respectful of your property and ensuring a clean work area.

Yes! Our service trucks are fully stocked with common parts and equipment needed for most repairs. This means we can complete most jobs the same day without needing to return for parts. For specialized or uncommon parts, we may need to order them, but we'll discuss this with you upfront.

We offer a comprehensive 1-year workmanship warranty on all our work. This covers labor and workmanship for one full year from the date of service completion. Parts come with manufacturer warranties, which we'll help you understand. Emergency repairs are also covered for 30 days - if the same issue occurs, we'll return at no charge.

We stand behind our work with a 100% satisfaction guarantee. If you're not happy with our service, we'll make it right. Contact us immediately and we'll work to resolve any issues. Your satisfaction is our priority, and we won't consider the job complete until you're satisfied.

Yes! We are fully licensed, insured, and bonded. Our Master Plumber License # is M37903, and we carry comprehensive liability insurance and workers' compensation. We're also TACLB licensed for HVAC work (License #TACLB22826C). This protects you and your property.

We've been serving the Dallas-Fort Worth area since 2006 - that's over 18 years of experience! We're a family-owned and operated business, which means you get personal service and attention to detail that big chains can't match.

As a family-owned business since 2006, we provide personal service you can trust. We offer upfront pricing with no hidden fees, 15-30 minute emergency response times, fully stocked trucks for same-day service, and a 1-year workmanship warranty. We're also Rheem Pro Plumber certified and have won multiple "Best of" awards from local communities. Most importantly, we treat your home like our own.

Yes! We provide services for both residential and commercial properties. Whether you need plumbing or HVAC service for your home, office, restaurant, or commercial building, we have the expertise and equipment to handle it. We offer commercial maintenance plans and 24/7 emergency service for businesses.

Yes! We offer preventive maintenance plans for both plumbing and HVAC systems. These plans include regular inspections, priority service, discounts on repairs, and peace of mind. Maintenance plans help prevent costly emergencies and extend the life of your systems. Contact us to learn about our Ultimate Savings Agreement and other maintenance options.

Absolutely! Our certified technicians can help you choose the right water heater, HVAC system, or other equipment for your home and budget. We're Rheem Pro Plumber certified and familiar with all major brands. We'll explain your options, provide recommendations, and help you make an informed decision.

We provide upfront pricing after diagnosing the issue. Many installation estimates are free - call us to confirm for your specific project. For service calls, there is a service call fee that covers the diagnosis, but this fee is often applied toward the repair if you choose to proceed. We'll always discuss pricing upfront before any work begins.

First, turn off the main water supply if possible to prevent further damage. Then call us immediately at (469) 532-0101 - we provide 24/7 emergency service. If there's a gas leak, evacuate the area and call 911, then call us. For water leaks, try to contain the water and turn off electricity in affected areas if safe to do so. We'll respond quickly to minimize damage.

Yes, we can work with your insurance company for covered claims. We can provide detailed documentation, photos, and estimates that insurance companies require. We're experienced in working with insurance adjusters and can help facilitate the claims process. Contact us to discuss your specific situation.